Customer Service

Do you have a passion for education and learning? Do you love working with children and youth? Consider joining our not-for-profit and help us achieve our mission of inspiring the next generation of STEM professionals.

We're looking for London, ON residents who are able to work on our Customer Service team at STEM Camp in Embro (May - June)and Remote from your residence in London (July - August). This position may require very occasional travel to camp locations in London and the rest of Southwestern Ontario as required.

Why join STEM Camp? 

• Daytime work hours 

• Fun work environment and culture

• Professional Development

• Future Opportunities

Responsibilities

As Customer Service, your duties and responsibilities may include some or all of the following:  

• Respond to parent emails and phone calls in a timely, professional manner

• Provide accurate information regarding camp programs, policies and procedures

• Conduct phone calls with parents to discuss behavioural incidents, disciplinary actions, and camper removals when required

• Address challenging or escalated parent interactions with professionalism and discretion

• Supporting and addressing camp staff concerns

• Perform other duties as assigned by management to support camp operations

Successful Candidates Should Possess:  

• Strong written and verbal communication skills 

• High level of professionalism, discretion, and sound judgment 

• Ability to manage difficult or sensitive conversations calmly and effectively 

• Strong organizational skills and ability to work independently 

• Willingness and ability to travel, sometimes on short notice, as operational needs require 

• This position may be funded through the Canada Summer Jobs program. Applicants must be Canadian citizens, permanent residents, or protected persons to be eligible. 

Hourly Wage

$19.60 per hour 

STEM Camp is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from all qualified individuals and welcome those who may contribute to further diversification, including Indigenous youth, racialized youth, Black youth, youth with disabilities (visible or invisible), 2SLGBTQI+ youth, and youth living in rural or official language minority communities. This position also supports national priorities such as exposure to technology and digital skills, including foundational artificial intelligence skills, and contributes to local priorities through children and youth programming. We are committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout the recruitment, selection, and employment process.